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CONTACT
us
Mailing Address:
124 City Road, London,
EC1V 2NX
Tel. +44 79479 91334
Additional Info:
Registration Number: 13340707
Please Note: Shipping and Handling is not included in the merchandise price and it will be applied in the checkout process if applicable.
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How do I use the strap?Check out the simple instructions below on how to use the BRAZEE strap: Securely attach the magnetic buckles to your skates. Adjust the strap for a comfortable fit. Slip the strap around your shoulder. Hit the streets and skate with confidence! It's as easy as that! The BRAZEE strap is designed to make carrying your skates a breeze, so you can focus on what you love most – enjoying the ride. Get ready to rock your skates with style and convenience!
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How secure & durable is the strap?The BRAZEE strap features a high-end, adjustable fastening system with magnetic buckles, ensuring a secure and reliable fit. But hey, here's the deal: we're launching in beta mode and your feedback is crucial to make it even more dope. We're all about listening to our awesome customers, so during this exciting phase, we want to know what you think. Your input will help us fine-tune the strap's security and durability. We're not stopping there, though. We're all about pushing boundaries and cooking up fresh ideas, so your feedback will fuel future innovations too. Rest assured, we're committed to keeping the innovation train rolling. Let's embark on this journey together, shaping the future of the BRAZEE strap and beyond! Thanks for being part of the ride.
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What's my size?Currently, the BRAZEE strap is only available in one size due to its high-end, adjustable fastening system, developed so you can trust it to keep your skates comfortably tight to your body across the majority of adult skate sizes. If you would like further information or our assessment on whether your skates will be a fit please email us on info@brazeeskates.com.
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Can this strap carry speed skates or derby roller skates?Although capable of carrying a wide variety of skate types the BRAZEE strap is currently best suited for high-heeled skating boots.
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How long will it take?In most case we see domestic orders taking about 1-5 business days to arrive to you, and international orders taking up to 7-14 days.
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How will I know my order shipped?We will email you the tracking number as soon as your order is shipped.
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How do I make an exchange?Some straps can be exchanged for another colourway if not worn and it is in a like-new condition. If another colourway is not available, sufficient store credit or a refund will be provided.
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Do you ship internationally?Absolutely! We've got your back, no matter where you're located in the world. We offer international shipping to all our amazing BRAZEE customers across the globe. Whether you're in the United States, Canada, Europe, Asia, or anywhere else, we're here to deliver our gear right to your doorstep. We want to make sure everyone can rock the BRAZEE style, no matter their location. Here are a couple of things to keep in mind: Shipping rates and delivery times may vary depending on your location and the chosen shipping method. Rest assured, we work with trusted shipping carriers to ensure your order arrives safely and in a timely manner. If you have any specific questions about international shipping, feel free to reach out through the contact page on our website. Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These additional costs are the responsibility of the buyer. To avoid any surprises, we recommend checking with your country's customs office to get an idea of what these charges may be before making a purchase. We want to make your international shopping experience as smooth as possible. So go ahead, explore our shop, and get ready to experience a more comfortable skate carrying experience wherever you are in the world! Feel free to reach out if you have any other questions or need further assistance. We're here to help!
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How do I place a return?We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date you receive the item. All returns are subject to inspection and will not be accepted if worn or damaged. Some straps can be exchanged for another colourway if not worn and its in a like-new condition. If another colourway is not available/sufficient store credit will be issued for online use only or refunded. Please email us to begin the return process.
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Can I return an international order?In general, we will charge a 25% surcharge on return shipping for international orders. Depending on the situation, shipping charges may be adjustable. Please contact us regarding your return for details pertaining to your particular situation.
FAQ
Got more Qs, feedback, or just wanna say what's up? Slide into our DMs using the contact form and we'll hit you back ASAP.
Oh, and after copping a strap on our online skate store don't forget to peep more of our dope content on Insta & TikTok @brazeeskates. Roll safe!
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